Refund & Returns Policy

1. Custom & perishable products

Because every cake is freshly baked and personalised to your order, we are unable to accept returns or offer exchanges once production has started.

2. Cancellations

• More than 72 hours before collection/delivery: full refund of deposit.
• Between 48 and 72 hours: 50% of the order value is refundable.
• Less than 48 hours: no refund as ingredients have been purchased and work begun.

3. Issues with your order

If something is wrong with your cake on the day of collection or delivery, please contact us within 24 hours on WhatsApp at 066 350 7107 with photos. We assess each case individually and may offer a partial refund, store credit or a replacement.

4. Delivery

Once a cake leaves our premises in good condition, we cannot be held responsible for damage caused during handling, transport by a third party, or storage at incorrect temperatures.

5. Refund method

Approved refunds are processed by EFT to the original payer within 7 business days.

6. Contact

WhatsApp 066 350 7107.